Hang up and check your order in the retailer’s or delivery company’s app yourself. If you need help, call a customer-service number you know is genuine.
Hi, this is Delivery Services. Your package is on hold2. To release it, I just need your card details3 for a small redelivery fee.
Caller ID can be faked, and so can a company name.
Check the order in the retailer’s or delivery company’s app yourself.
Pressure to pay during an unexpected call doesn’t prove the caller is real.
Caller ID can be faked. A familiar company name and pressure to pay during an unexpected call don’t prove the caller is genuine.
Report it to the FTC at ReportFraud.ftc.gov.
Safe move: Don’t engage. The FTC says real payments arrive on their own by Venmo, PayPal or check, with no claim forms or fees. If you expect one, open the payment app yourself to check.
Safe move: Hang up and call the person back on a number you already have. Police and courts don’t send someone to collect bail cash.
Safe move: Skip the button. Open the Amazon app, or type the address yourself, and check your membership there.
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