Securify Blog

Amazon Prime refunds are real. Callers asking fees aren’t.

By the Securify team Published Oct 14, 2026. 2 min read.

The safe move

Don’t engage. The FTC says real payments arrive on their own by Venmo, PayPal or check, with no claim forms or fees. If you expect one, open the payment app yourself to check.

Incoming callUnknown caller

Hi, I’m calling from the FTC1 about your Amazon Prime settlement refund. To release the $200, we need a small processing fee2 and your bank login3 to verify the account.

What gives it away

  1. A government name

    The FTC says anyone claiming to be from the FTC about this refund is likely a scammer.

  2. A fee to get your money

    The FTC says no one from Amazon will ask for money to get a refund.

  3. A request for your bank login

    Real refunds arrive on their own by Venmo, PayPal or check, with no claim forms.

Pretends to be
The FTC
Arrives by
Phone call
After
A fee and your bank login
Main source
Federal Trade Commission, Sep 17, 2026

What’s going on

The FTC announced on Sept. 17 that Amazon would start automatic refunds on Oct. 1 to millions of additional customers under the Prime settlement, paid by Venmo, PayPal or mailed check, with no claim forms, and up to a reported $200. The FTC warned that anyone claiming to be from the FTC about it is likely a scam, and that no one from Amazon will ask for money to get a refund. Real money landing in accounts makes a fake “refund” call easier to believe.

If you already paid or shared your login

  • Call your bank right away, using the number on your card or statement, and ask them to reverse any payment you didn’t make.
  • Change your online banking password, and on any other account that uses the same one. Then turn on two-step verification.
  • If you paid with a gift card, payment app or wire transfer, contact that company right away and ask for a refund.

Report it

Report it to the FTC at ReportFraud.ftc.gov.

Sources

  1. Federal Trade Commission, Sep 17, 2026
  2. Federal Trade Commission, “What To Do if You Were Scammed”

That delivery call has a catch

Safe move: Hang up and check your order in the retailer’s or delivery company’s app yourself. If you need help, call a customer-service number you know is genuine.

Get your protection now

Securify helps protect you from scams. It checks links and blocks known scam and phishing sites before they load. Free to download.